Shipping Policy

At Timepiece Factory, we want your watch to arrive safely, securely, and on time. This Shipping Policy explains how orders are processed, shipped, tracked, and handled in the event of delivery issues.

1. Order Processing

Orders are processed after payment has been successfully received and the order has passed our verification process.

Processing times may vary depending on product availability, order volume, weekends, holidays, and other circumstances.

Some watches may require additional processing time. If an unexpected delay affects your order, we will make reasonable efforts to keep you informed.

Please note: Order processing time is separate from the shipping transit time.

2. Shipping Methods

Available shipping methods and applicable shipping charges will be displayed during checkout based on your shipping destination and the items in your order.

Depending on the destination and availability, shipping may be provided through reputable delivery carriers.

Available shipping options may include standard and expedited delivery services where applicable.

Timepiece Factory reserves the right to select the appropriate carrier or shipping method for an order when necessary.

3. Shipping Charges

Shipping charges vary depending on the destination, shipping method, order size, and other applicable factors.

The final shipping cost will be displayed at checkout before you complete your purchase.

If free shipping is offered on a particular order or promotion, the applicable shipping method and eligibility requirements will be shown during checkout or stated in the relevant promotion.

4. Estimated Delivery Times

Delivery times are estimates and are not guaranteed unless a specific guaranteed delivery service has been purchased and confirmed.

Transit times may be affected by:

Carrier delays
Weather conditions
Holidays and weekends
High shipping volumes
Incorrect or incomplete addresses
Customs processing for international orders
Other circumstances outside our control

Business days generally exclude weekends and applicable holidays.

5. Order Tracking

Once your order has been shipped, you may receive a shipping confirmation containing tracking information.

Tracking information may take some time to become active after the carrier receives and scans the package.

Customers are responsible for monitoring their tracking information and ensuring that someone is available to receive the package when required.

6. Shipping Address

Please carefully review your shipping address before completing your order.

Timepiece Factory is not responsible for delays, additional shipping charges, or delivery problems caused by an incorrect, incomplete, or outdated shipping address provided by the customer.

If an order is returned to us because the address was incorrect or the package could not be delivered, additional shipping charges may apply before the package can be reshipped.

7. International Shipping

International shipping availability may vary by destination.

International customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by their country.

These charges are generally outside the control of Timepiece Factory and may be collected by the carrier or local customs authorities.

International delivery times may also vary due to customs clearance and local regulations.

8. Lost, Stolen, or Damaged Packages

Timepiece Factory takes reasonable care when preparing orders for shipment.

If tracking indicates that a package has been delivered but you cannot locate it, please first check with household members, neighbors, building management, and the carrier.

If your package appears to be lost, delayed, or damaged during transit, please contact us as soon as possible so we can work with the shipping carrier to investigate the issue.

For damaged packages, customers may be asked to provide photographs of the package and the damaged item to assist with the investigation.

Shipping claims may require additional time to process depending on the carrier and circumstances.

9. Delivery Delays

Timepiece Factory is not responsible for delays caused by circumstances outside our reasonable control, including severe weather, natural disasters, carrier disruptions, customs delays, transportation interruptions, or other unforeseen events.

An estimated delivery date should not be considered a guarantee unless expressly stated otherwise.

10. Signature Requirements

For certain orders, a signature may be required upon delivery depending on the shipping method, order value, destination, or carrier requirements.

If a signature is required, the customer is responsible for ensuring that someone is available to receive the package.

11. Questions About Your Shipment

If you have questions regarding your order or shipment, please contact Timepiece Factory using the contact information provided on our website.

When contacting us about an order, please provide your order number so we can assist you as efficiently as possible.