Privacy Policy
Who We Are
Privacy Policy
At Timepiece Factory, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, browse our collection, or place an order.
This Privacy Policy explains what information we may collect, how we use it, and the choices you have regarding your information.
1. Information We Collect
When you visit or use the Timepiece Factory website, we may collect information that you voluntarily provide, including:
Name
Billing and shipping address
Email address
Phone number
Order and transaction information
Information you provide when contacting customer service
Account information, if you choose to create an account
We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, and general website activity.
2. How We Use Your Information
We may use the information we collect to:
Process and fulfill your orders
Provide shipping and delivery updates
Communicate with you about your purchases
Respond to customer service inquiries
Improve our website, products, and shopping experience
Maintain website security and prevent fraudulent activity
Comply with applicable legal and regulatory requirements
Send promotional communications when you have chosen to receive them
We only use personal information for legitimate business purposes and to provide and improve our services.
3. Payment Information
Payments made through our website may be processed by third-party payment providers. Timepiece Factory does not need to directly store your complete payment card information to process an order.
Payment providers may collect and process payment information according to their own privacy policies and security practices.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to help provide a better shopping experience.
Cookies may be used to:
Keep products in your shopping cart
Remember certain website preferences
Understand how visitors use our website
Improve website functionality and performance
Support marketing and advertising activities, where applicable
You can adjust your browser settings to manage or disable cookies. Some website features may not function properly if cookies are disabled.
5. How We Share Information
We may share necessary information with trusted service providers that help us operate our business, such as payment processors, shipping providers, website services, analytics providers, and customer support services.
We only share information when reasonably necessary to provide services, process transactions, operate the website, or meet legal obligations.
We do not sell your personal information as part of our normal business operations.
6. Order and Shipping Information
When you place an order, certain information is required to complete and deliver your purchase. This may include your name, shipping address, email address, phone number, and order details.
This information may be shared with relevant payment and shipping providers when necessary to process and deliver your order.
7. Data Security
We take reasonable measures to help protect personal information against unauthorized access, misuse, alteration, or disclosure.
However, no website or electronic transmission can be guaranteed to be completely secure. Customers should also take appropriate steps to protect their account credentials and personal information.
8. Third-Party Websites
Our website may contain links to third-party websites, including brand websites, payment services, social media platforms, or other external services.
Timepiece Factory is not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy policy of any external website you visit.
9. Your Privacy Choices
Depending on your location and applicable law, you may have certain rights regarding your personal information, including the ability to request access, correction, or deletion of information we hold about you.
You may also unsubscribe from promotional emails by using the unsubscribe option included in those communications.
To make a privacy-related request, please contact us using the contact information provided on our website.
10. Children's Privacy
Timepiece Factory does not knowingly collect personal information from children where prohibited by applicable law.
If you believe a child has provided personal information to us, please contact us so that we can review and take appropriate action.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable legal requirements.
Any updates will be posted on this page with a revised Last Updated date.
12. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact Timepiece Factory through the contact information provided on our website.
Your Privacy Matters
At Timepiece Factory, we believe trust is an important part of the customer experience. We are committed to handling your information responsibly while providing a secure, reliable, and enjoyable way to shop for premium and luxury watches.
What Personal Data We Collect and Why We Collect It
1. Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
2. Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
3. Contact Forms
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
4. Embedded Content from Other Websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.
5. How Long We Retain Your Data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
6. What Rights You Have Over Your Data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Visitor comments may be checked through an automated spam detection service.