Packaging and Shipping Instructions

  1. Packaging: Place the original manufacturer’s package securely inside a shipping carton. Do not ship the item using only its original packaging.

  2. Invoice: Include your invoice with the return and clearly state the reason for the return. If the item is defective, please provide a detailed description of the defect.

  3. Labels: Do not place stickers, shipping labels, or tape directly on the original manufacturer’s packaging.

  4. RMA Number: Clearly write your Return Merchandise Authorization (RMA) number on the outside of the shipping carton. Returns without a valid RMA number may be refused.

Return Authorization

All returns require a Return Merchandise Authorization (RMA) from Time Piece Factory before the item is shipped back.

Customers are responsible for return shipping costs. Original shipping and handling charges are non-refundable and will be deducted from the final refund amount.

To request an RMA number, please contact Time Piece Factory Customer Service before sending your return.

Certain products may be considered special orders and may be subject to a limited or non-returnable return policy.

Condition of Returns

To be eligible for a return, the item must be returned in new, unworn, and unused condition.

All of the following must be included with the returned item, where applicable:

  • Original manufacturer’s packaging

  • All accessories

  • Packing materials

  • Warranty cards

  • Manuals and documentation

  • Serial-numbered security tags, if provided

  • Any other materials originally included with the purchase

Items showing signs of wear, use, damage, alteration, or missing components may be refused or subject to a 25% restocking fee.

Return Eligibility

All returned or exchanged items must:

  • Be returned within 30 days for new items or 14 days for pre-owned items.

  • Be in new, unworn, and unused condition.

  • Be returned in the original packaging.

  • Include all original accessories, packing materials, warranty cards, manuals, and documentation.

  • Be shipped using an insured shipping service with tracking.

Return shipping charges are the responsibility of the customer.

Time Piece Factory reserves the right to refuse a return if the item has:

  • Signs of wear or use.

  • Missing parts or accessories.

  • Damaged or altered packaging.

  • Missing documentation or warranty materials.

  • Any other condition that prevents the item from being resold as new.

If You Use Your Own Shipping Label

If you arrange your own return shipment:

  • The package must be fully insured.

  • You are responsible for any loss or damage that occurs during return transit.

  • We strongly recommend using a reliable, trackable shipping service.

  • Do not ship a return until you have received an approved RMA number from Time Piece Factory.

Damaged, Incorrect, or Discrepant Orders

If your order arrives damaged, contains the wrong item, or there is another noticeable discrepancy, please contact Time Piece Factory Customer Service as soon as possible before returning the item.

Please provide your order number and, when applicable, photographs of the package and item so that we can assist you with the issue.